Delivery & Return Information
We will always endeavour to have the most accurate pricing and delivery times on our website. These can be subject to changes sometimes out of our control.
We always estimate a processing time of 2-3 days to able us sufficient time to dispatch orders efficiently.
Any issues with this lead time, we will get in contact with an updated time. Any issues please do contact us on: 0203 970 4676
Our opening hours for enquiries are:
Monday - Friday - 8:30-16:30
We will always try to dispatch orders within the 2-3 day processing time and will be in contact to confirm dispatch using the next day delivery service.
Any issues where the next delivery hasn’t been completed, please contact the delivery company using the tracking number provided. If no updates are available please do get in contact with us.
RETURN POLICY
Last updated March 18, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@avinnovation.co.uk to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
AV Innovation
Attn: Returns
RMA #
3 Church Road
Farnborough Village, Kent BR6 7DB
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXECPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Goods must be in original packaging
● All connections, cables and power cables to be included
● Proof of purchase is required
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
